Website Privacy Policy

1. Information We Collect

Information you provide. When you contact Builtwell, submit an inquiry, communicate with us, or begin a potential engagement, you may provide information such as your name, business email address, telephone number, job title, company name, project information, and the content of your communications.

Website and technical information. When you use our website, Builtwell and service providers that support the site may automatically receive technical information such as IP address, browser and device information, pages viewed, referring pages, and similar usage or diagnostic information. The site is hosted through Squarespace, and Builtwell may use tools such as monday CRM, monday WorkForms, and Google Workspace in connection with inquiries and business administration.

Client and project information. In providing services, Builtwell may receive information about a client’s personnel, systems, business processes, or customers. Builtwell may also access information within a client-controlled account or receive information for an authorized import, migration, configuration, or implementation. Client Data is handled under the applicable client agreement and client instructions.

Sensitive information. Builtwell does not ask website visitors to submit protected health information, payment-card data, Social Security numbers, government identification numbers, biometric data, authentication secrets, or similar highly sensitive information through the website or ordinary inquiry channels. Please do not send that information unless Builtwell has expressly approved the specific use and appropriate safeguards are in place.

2. How We Use Information

• Respond to inquiries and communicate about potential or current engagements.
• Provide, administer, support, and improve Builtwell’s professional services.
• Operate, maintain, secure, troubleshoot, and improve the website and business systems.
• Prepare proposals, contracts, invoices, and other business records.
• Protect against fraud, misuse, security incidents, and unlawful activity.
• Comply with legal obligations and establish, exercise, or defend legal rights.
• Use aggregated or de-identified information for legitimate business analysis where it does not reasonably identify an individual.

3. How We Share Information

At launch, Builtwell does not plan to use personal information for cross-site behavioral advertising. We may disclose personal information to service providers that help operate our website or business, such as hosting, productivity, CRM, form, communications, security, accounting, or professional-service providers; to professional advisers; when required by law or reasonably necessary to protect rights or safety; in connection with a merger, financing, acquisition, reorganization, or sale of assets; or with your direction or consent. Those providers may process information in connection with the services they provide to Builtwell and subject to their applicable terms, contractual commitments, and legal obligations. If Builtwell materially changes these practices, it will update this policy and implement any legally required notice, consent, or opt-out mechanism.

4. Client Data and Service Engagements

When Builtwell accesses or processes personal information on behalf of a client, the client generally determines the purposes for which that information is used. Builtwell uses Client Data to provide the authorized services and does not use it for unrelated purposes. Client-specific data-handling, security, return, deletion, or other requirements should be addressed in the applicable MSA, SOW, or other written agreement. Where a particular client relationship, data flow, or applicable law requires additional data-processing terms, those terms may be addressed in the applicable client agreement, SOW, security addendum, or separate data processing agreement.

5. Cookies and Similar Technologies

Squarespace and other providers supporting the website may use cookies or similar technologies that are necessary for site functionality, security, performance, or analytics. Builtwell does not currently plan to use advertising pixels or similar technologies for cross-site behavioral advertising at launch. If Builtwell materially changes its tracking or advertising practices, this policy will be updated and any legally required consent or opt-out mechanism will be implemented. Browser privacy signals, including Do Not Track signals, and third-party collection across sites may be handled according to the functionality and settings of the applicable browser, platform, and service provider. Third-party providers supporting the Site may collect technical information about activity on the Site and, depending on their services and configuration, across other websites or online services. Their own privacy terms and the settings Builtwell enables govern those practices.

6. Data Retention

Builtwell retains personal information for as long as reasonably necessary for the purposes described in this policy, to maintain appropriate business and legal records, to comply with applicable law, and to resolve disputes. Retention of Client Data is also subject to the applicable client agreement and the technical capabilities of the relevant client-controlled or third-party systems.

7. Data Security

Builtwell uses reasonable administrative, technical, and physical safeguards appropriate to the nature of the information and the size and scope of its operations. No method of transmission or storage is completely secure, and Builtwell cannot guarantee absolute security. Clients should not provide Restricted Data unless the engagement specifically authorizes it and the parties have agreed on appropriate controls.

8. Privacy Choices and Rights

Depending on where you live and applicable law, you may have rights to request access to, correction of, or deletion of certain personal information, or to object to or limit certain uses. To make a request, contact info@builtwell.ai. Builtwell may need to verify your identity and may retain or decline to delete information where permitted or required by law, contract, or legitimate recordkeeping needs.

9. Children’s Privacy

The website and Builtwell’s services are intended for businesses and adults. Builtwell does not knowingly collect personal information from children under 13 through the website. If you believe a child has provided personal information to Builtwell, please contact us so we can evaluate and address the request.

10. Third-Party Sites and Services

The website may link to third-party sites, platforms, or services. Builtwell does not control and is not responsible for their privacy practices. Their own terms and privacy policies apply.

11. Changes to This Policy

Builtwell may update this policy as its website, services, technology, or legal obligations change. The “Last Updated” date will identify the current version. Material changes may be communicated through the website or another reasonable channel where appropriate.

12. Contact

Builtwell.ai LLC
418 Broadway, Ste R
Albany, NY 12207
Email: info@builtwell.ai